The warranty is provided only when purchasing goods at an official point of sale, if there is a receipt confirming the fact of payment, provided that it is used for its intended purpose, and also compliance with the rules. The warranty period for backpacks TM YES is 24 months from the date specified in the receipt.
The warranty is provided for handles, straps, fittings, functional and structural elements of the product (excluding decorative elements).
No warranty provided:
- if the Buyer does not have a receipt confirming the purchase of the goods;
- in case of a defect caused by misuse of the product; if the product was used or stored carelessly that caused tears, cuts, dents, scratches, dirt, sprains, etc.;
- in case of usage of aggressive detergents, liquids, chemicals that are not provided for the product care, as well as extreme temperatures, radiation energy from any source that caused burnout, fading, changes in the structure of textiles, etc.;
- in case of replacing or repairing any of the structural elements by Buyer or repairing (independently or with the participation of unauthorized persons) without the consent of the seller;
- if additional hardware was damaged while using, which is not the main structural element of the backpack and does not perform any operational functions;
- in case the product was purchased at a reduced price, indicating the defects of the product.
- In case of a defect that occurred as a result of overloading the backpack. According to the norms of pediatricians, the weight of a school backpack for junior high school students should not exceed 10% of the child's weight. For middle and high school students – 15%. Example: if a schoolboy weighs 30 kg, then the weight of a backpack with all school things should not exceed 3-4.5 kg.
Rules for the operation of backpacks and bags TM YES
Use the product as intended and avoid any mechanical damage (scratches, tears, cuts, dirt, etc.) of all (external and internal) parts of the product. Also, you should avoid aggressive external influences of all kinds of chemicals or other factors that could damage the product.
Protect the product from prolonged exposure to direct sunlight to maintain vivid colors.
Do not store textile products in damp rooms. To preserve the shape and initial state of the product, do not overload it. Otherwise, the product may sprain, tear, etc. - to the complete impossibility of using the product.
If the product is designed to use both straps at the same time, use both straps. We recommend placing heavier items closer to the back - this will make the backpack easier to put on and carry. When using zippers, lightly hold the lock to ensure that the zipper closes smoothly. Do not let the fabric into the zipper.
Do not overload the backpack to avoid zippers gapes. It is not recommended to put things in the inner pockets that do not match their size. Also, do not put sharp, stabbing, or cutting objects inside without a protective cover. Avoid snatch liftings of your backpack, especially if it is overloaded. You can read the rules of YES backpacks and bags care on the label sewn into the product. In case of a warranty claim, contact your dealer.